Auto-Owners FAQs Is there a website I can go to and review my policies, pay my bills, track my claim, etc.?Auto-Owners customers can enroll their policies on Auto-Owners' Customer Center. The secure site allows you to pay your bill, go paperless, print proof of insurance cards, and more. It's easy to sign-up - check it out today!_____________________________________________________________________________________How do I file a claim?When insured by Auto-Owners, you do not have to worry about reporting a claim to someone who doesn't care. To report a claim during business hours, call us - someone you know and trust. We'll set the claim in motion by notifying the local Auto-Owners claim office on your behalf. Auto-Owners claims professionals will then handle your claim to conclusion.If you are unable to call our office during our normal business hours, Auto-Owners provides an Emergency After Hours Phone Service from 4:30 P.M. through 8:00 A.M. Eastern Time, Monday through Friday, and twenty-four (24) hours a day on Saturday, Sunday and all holidays. This service is available by calling toll-free 1-888-Claim-AO (1-888-252-4626).For more information on filing a claim, click here._____________________________________________________________________________________How do I file a glass repair claim?Need glass repair? If in Florida, call Safelite at 1-877-492-7768. If out of Florida, click here._____________________________________________________________________________________How do I file a Road Trouble Service claim?In need of Road Trouble Service? Call 1-888-TOW-AOIC (1-888-869-2642). The nationwide program is available 24 hours a day, 7 days a week._____________________________________________________________________________________Can I pay my bill by phone?Yes, you can call Auto-Owners directly at 1-800-288-8740 to make a one-time credit card payment. This system is available 24 hours a day / 7 days a week. There is no fee charged for this service._____________________________________________________________________________________Where can I mail my premium payment?Mail your payment to Auto-Owners Insurance @ PO Box 740312, Cincinnati, OH 45274-0312. (Please be sure to include your policy number or billing account number on your check.)_____________________________________________________________________________________I received my policy but it says "This is not a bill". When will I receive my bill?Bills are normally mailed out 15 - 20 days before the due date._____________________________________________________________________________________The DMV is asking for the 5-digit code of my carrier. Where can I find this?This is a company code number that can be found on your ID card. The numbers corresponding to the three Auto-Owners Insurance Group companies which do business in Florida are as follows: Auto-Owners (09703), Owners (09386) and Southern-Owners (02954).