Security First FAQs


Is there a website I can go to and review my policy, pay my bill, file and track my claim, etc.?

Yes!  Log into My Security First Customer Portal where Florida home insurance is made easy with features to make an online payment, report a claim, evaluate coverage and more.  Many of these features are available on their FREE mobile app, Security First Mobile, using the same login as our online customer portal.

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Where do I submit my payment?

  • Pay Online:  Use their online customer portal, My Security First, to make a payment online, view policy information, make your annual premium payment or utilize their 2-pay or 4-pay payment plans.
  • Pay by Phone:  To make a payment by phone, call our office, or call Security First’s customer service department toll-free at (877)333-9992.
  • Mail Payment:

Regular Mail:

Security First Insurance
P.O. Box 628336
Orlando, FL 32862-8336

Expedited Mail (UPS or FedEx):

Security First Insurance
Lockbox #628336
102 W. Pineloch Ave., Suite 18
Orlando, FL 32806-6100