FAQs

What forms of payment do you accept?

The acceptable forms of payment depend in large part on the carrier you are insured through, so you should consult your specific carrier’s FAQ page on our website. Please note, we do not accept cash or money orders.

Where are you located?

We are located in historic downtown Zephyrhills, FL at 38511 5th Avenue, right next to Lamplighter Furniture and across the street from the town clock.

What are your business hours?

We are open Monday through Friday from 9:00AM until 4:00PM. We do not close for lunch.

Can I make a appointment?

We do not work on an appointment basis, we are strictly a “first come, first serve” office. We give priority service to walk-in customers. Generally, there are minimal wait times to see one of our associates.

Why am I unable to get a live person on the phone at times?

As mentioned above, we give priority service to our walk-in customers. At peak times, especially during the “Snow Bird” season (from November through April), or at times when we are short-handed because of illness or vacations, each of our staff may have a customer at their desk the majority of the day and they are unable to answer their phones at those times. We do increase our staff presence during the season but it is not feasible for us to get to every call as it comes in. We have tried to alleviate this problem by having an automated attendant that can provide options to callers to go to a specific employee, make a payment, hold for a personal lines agent, or leave a general voicemail message. While the system is not perfect, we feel it is the best option for our business at this time.We do close our doors at 4:00PM daily but our staff is here until at least 5:00PM (and often much later). We do this so that they can use that hour to finish up those things that they were unable to get to earlier in the day, like return phone calls. We do our best to return each call by the end of the day. At times, because of the volume of calls, we are unable to do this but we make every effort to return the call as soon as possible.

 

Auto-Owners Insurance FAQs

Is there a website I can go to to review my policy, pay my bills, track my claims?

Auto-Owners customers can enroll their policies on Auto-Owners’ Customer Center.  The secure site allows you to pay your bill, go paperless, print proof of insurance cards, and more.  It’s easy to sign-up, check it out today!

How do I file a claim?

When insured by Auto-Owners, you do not have to worry about reporting a claim to someone who doesn’t care.  To report a claim during business hours, call us…someone you know and trust.  We’ll set the claim in motion by notifying the local Auto-Owners claims office on your behalf.  Auto-Owners claims professionals will then handle your claim to the conclusion.  If you are unable to call our office during our normal business hours, Auto-Owners provides an Emergency After Hours Phone Service from 4:30PM through 8:00AM Eastern Time, Monday through Friday, and 24 hours a day on Saturday, Sunday, and all holidays. This service is available by calling toll-free 1-888-Claim-AO (1-888-252-4626).  For more information on filing a claim, click here.

How do I file a glass repair claim?

Need glass repair?  If in Florida, call Safelite at 1-877-492-7768.   If out of Florida, click here.

How do I file a Road Trouble Service claim?

In need of Road Trouble Service?  Call 1-888-TOW-AOIC (1-888-869-2642).   The nationwide program is available 24 hours a day, 7 days a week.

Can I pay my bill over the phone?

Yes, you can call Auto-Owners directly at 1-800-288-8740 to make a one-time credit card payment.  This system is available 24 hours a day, 7 days a week.  There is no fee charged for this service.

Where can I mail my premium payment?

Mail your payment to Auto-Owners Insurance at PO Box 740312, Cincinnati, OH 45274-0312.  (Please be sure to include your policy number or billing account number on your check.)

I received my policy but it says “This is not a bill”. When will I receive my bill?

Bills are normally mailed out 15-20 days before the due date.

The DMV is asking for the 5-digit code of my carrier. Where can I find this?

This is a company code number that can be found on your ID card.  The numbers corresponding to the three Auto-Owners Insurance Group companies which do business in Florida are as follows:  Auto-Owners (09703),  Owners (09386),  and Southern-Owners (02954).

 

American Integrity Insurance FAQs

How do I make a payment?

Online:   Go to the Customer Center and input your policy number and the zip code of the insured property.  Then you will be able to make an automatic debit from a bank account or charge to a credit card.

In our office:  Drop by (or call) and we can electronically sweep the payment from your debit card or your credit card.  Or, if you prefer, and there’s enough time, we can mail your check to American Integrity.  Please note we do not accept cash or money orders.

Over the phone:  Call (866) 968-8390, option 3, to speak to a representative.

By mail:  Mail your check or money order to the address below.  Make sure you include the bottom portion of your invoice (if applicable) and note your policy number on your check or money order.